Good to Know Info!
What is a canvas print or giclee and why do we make them?
A canvas print or giclee is simply a print of one of our original paintings or designs. They are stretched onto a canvas and completed with a beautiful floating frame that creates a polished and professional look that will last a lifetime! Many of the canvas prints are hand embellished with gold leafing including the butterfly, and various abstracts.
We make canvas prints because they enable you to have stunning and unique artwork in your home at affordable prices. The product that you will receive is high quality, and we would never sell you anything that we wouldn’t put in our own homes. Our original oil paintings can take up to over 30 hours complete. Canvas printing allows us to produce the art in a timely manner to make it more accessible for you!
How long does it take to get my painting?
Our products are made by hand - Processing time is 3-4 weeks, and sometimes sooner! You will receive an email update when your piece has shipped or is ready to be picked up.
Can I place a rush order?
Yes, we do allow rush orders as we know there are special occasions and strict deadlines. Most of the time we are able to meet your deadlines, but please contact us first to confirm before placing your order to make sure we can accommodate you. Rush order fees start at $50.
All you need to know about Shipping!
Larger paintings such as the butterfly or abstracts ship via FedEx Freight. The art is protected with layers of bubble wrap, cardboard, and corner protectors. Each piece has been inspected prior to shipment. You will receive an email confirmation from me when your product has shipped as well as tracking updates from FedEx that will inform you on estimated delivery, etc.
Smaller pieces such as mini butterflies ship via USPS. You will also receive an email update from me stating that your product has been shipped that includes your USPS tracking number. Rarely, USPS orders can stall during transit. Please allow for a total of 2 weeks for the package to move or a claim to be placed before a new product is sent.
If a package says “delivered” by either FedEx or USPS but is not found, we are not held responsible for stolen or lost packages. We are also not responsible for incorrect addresses. We are happy to ship the item to the correct address once it's returned to us if you cover the shipping fee.
Currently, we are accepting local pickups at our designated stations in Madison, Oxford, & Tupelo. You will receive an email from me when your order is ready to be picked up, and we can coordinate when it works best for you.
Since we are coordinating with many different clients, we do not offer deliveries. We ask that if you are unable to meet at our pickup stations, please send a friend or family member!
Coupons & Sales
If a purchase is made before a site sale or used without a coupon, the sale is final at the time of purchase even if it is not shipped yet. We are unable to go back and credit the sale discount of the order. Your order can be canceled if a code was used in a way that was not intended although we try to prevent this from happening.
From time-to-time damage can occur during shipment. We do our best to properly package the items to ensure a safe delivery, however, some accidents still happen with our carriers. Please open and inspect your items, and if you have any damage, please let us know within 10 days of the item's delivery. For our records, we will need photos of the damage to the product as well as the box condition. We are happy to replace the items during this time period but will not be able to accommodate this past the allotted 10 days.
All Sales are Final
We inspect our products thoroughly and take great lengths to ensure your products are shipped safely and promptly. In addition, we have thoroughly described the product and our systems in a clear and direct way. MK Decker Designs is not responsible for coloration changes that may take place over time with the finish or coloring of the product. We take great pride in what we do, we spend huge amounts of time on delivering you an excellent product! Therefore, all sales are final upon the placement of an order.